"Studio Extension" by Danijela Jovetić

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"STUDIO EXTENSION" BY DANIJELA JOVETIĆ >>> "COLOR GLAZE" - HAIR CARE LINE - AVAILABLE SOON >>> NEW BALAYAGE COLLECTION - WAKE UP YOUR HAIR

"STUDIO EXTENSION" BY DANIJELA JOVETIĆ

DATA PROTECTION

YOUR ORDER IS COMPLETELY SECURE!

At Studio Pro Styler, we value your privacy, that's why we take care of your data extremely carefully. All mediated information is safe, we will not transfer it to a third party under any conditions, which ensures completely safe and secure business and cooperation with Studio Pro Styler.

 

DATA PRIVACY PROTECTION

In order to successfully process your order, we need your first and last name, address, e-mail and telephone number. With the help of this data, we will be able to deliver the desired goods to you, as well as to inform you about the current status of the order. We collect only necessary, basic data about customers/users and data necessary for business operations and informing users in accordance with good business practices and with the aim of providing quality service, by giving consent when applying or registering on www.extension.rs the user approves that we send him email, sms and viber notifications. We give customers choices including the ability to decide whether or not they want to be removed from mailing, sms and viber lists they use for marketing campaigns.

The Studio Pro Styler company will use your personal data exclusively for the purposes of technical administration of the website, to give you access to special information or to communicate with you. Studio Pro Styler Belgrade will not sell the data it owns to third parties, nor on the market. Studio Pro Styler employees are committed to respecting the confidentiality of your information.

We will never misuse your private information in any way.

We will not hand over your contact information to third parties, unless we are required to do so by law.

In addition to the above, we collect, analyze and process data about the products our visitors search for and buy, as well as the pages they visit. We use this data to improve the offer and appearance of our pages, and enable you to use it more easily, make your shopping safer and more comfortable.

COOKIES

Extension.rs uses "cookies" to help you adjust your internet usage to your needs. A cookie is a text file that is placed on your hard drive by a web server. Cookies cannot be used to run a program or deliver a virus to your computer. Cookies are uniquely assigned to you, and can only be read by the web server in the domain that sent them to you. One of the primary purposes of cookies is to provide convenience that will save you time.

CONSENT AND CHANGE OF TERMS

The use of our services implies the user's agreement with the specified terms of use. Studio Pro Styler Belgrade undertakes to comply with all of the above, and all changes to the conditions become valid only after they are published on this page and an e-mail notification is sent to all registered users.

STATEMENT OF CONVERSION

All payments will be made in the local currency of the Republic of Serbia - dinar (RSD). For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used. The amount for which your payment card will be charged will be expressed in your local currency through conversion to the same at the exchange rate used by the card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion there is a possibility of a slight difference from the original price listed on our website. Thank you for your understanding.

Protection of confidential transaction data
On behalf of "Company Studio Pro Styler Belgrade", we undertake to protect the privacy of all our customers. We collect only the necessary, basic data about customers/users and data necessary for business and user information in accordance with good business practices and in order to provide quality service. We give customers choices including the ability to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly stored and is available only to employees who need this data to perform their work. All employees of "Company Studio Pro Styler Belgrade" (and business partners) are responsible for respecting the principles of privacy protection.

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as currently the most modern cryptographic technology. Data security during purchases is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the entire payment process is carried out on the bank's website. Payment card information is not available to our system at any moment.
When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as currently the most modern cryptographic technology. Data security during purchases is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the entire payment process is carried out on the bank's website. Payment card information is not available to our system at any moment.

Terms of use and sale

Please read carefully the terms of use and sale at www.extension.rs

By accessing and using this site, you agree to act in accordance with the above
provisions. Studio Pro Styler Belgrade reserves the right to change the stated conditions, visit and use
site after the change is considered acceptance of the terms.

All material on this website (hereinafter referred to as the "Site") is protected by copyright and
any unauthorized use may constitute a violation of the Copyright and Related Rights Act,
Law on trademarks or other laws in the field of intellectual property. Unless otherwise
indicated elsewhere on this site, you may view, copy, print or
download exclusively for personal, non-commercial use and for informational purposes, provided that
any copyright notices or other proprietary information contained in
keep the original document in all copies. You may not change the content of this site either
in any way, nor reproduce or publicly display, perform, distribute or otherwise use it
for public or commercial purposes. Notwithstanding the foregoing, any software or otherwise
material available for download or use through this site that owns its own
terms of use or licensing is protected by those terms. If you violate any of
of these Terms, your permission to use the Site will be revoked and you will be required to immediately
destroy any content you have downloaded or printed. Unless explicitly stated otherwise
indicated here or on any other page of this site, nothing contained herein, whether express,
tacitly, by waiver or otherwise, does not grant you the right to use any part of the intellectual property
property you find on the Site.

Studio Pro Styler Belgrade reserves the right to collect certain personal data when searching for some
website of this Site to fulfill your requests or needs. Any collection of such
information on these pages will be implemented in accordance with the privacy rules contained
on these websites, as well as the applicable regulations on the protection of personal data. Some pages
this Site may store certain packages of information known as "cookies"
on your computer. Cookies give us the answer to the question of how and when the page of this Site is
visited and how many people visited. This technology does not collect your personal information
identity, instead, the information is in aggregate form. Purpose of this technology and information
that it collects is to help us improve our Site.

The website is used for the purpose of presenting and selling products, announcing Studio Pro Styler activities and providing customer service. The links contained on the site that lead to independent sites are not under control
Studio Pro Styler and we are not responsible for their content. They are shown for the convenience of the user.

The content consists exclusively of information of a general nature, which is not intended to address specific issues
situation or for any specific person or identity, and which do not constitute professional advice. U
to the maximum extent permitted by law, Studio Pro Styler makes no guarantees of accuracy,
applicability, reliability and completeness of the content on this site, as well as a guarantee of continuity
performance, timeliness, security or absence of errors. Studio Pro Styler may change the content
of this site or the products and prices listed on the site without prior notice.

To the maximum extent permitted by law, Studio Pro Styler, its suppliers or third parties
mentioned on this site will in no way be liable for any damages (including but
not exclusive, direct, indirect, incidental, consequential, special, or consequential damages
due to loss of profile, loss of data or interruption of business process) which arises as
consequence of the use, delay or inability to use, or the result of the use of this site,
sites linked from this site or content published here or on other sites mentioned
sites, whether based on warranty, contract or other legal remedy or not
whether the client was informed about the possibility of such damage.

Presentation of products on the site www.extension.rs represents an offer to purchase a product.
Studio Pro Styler makes every effort to ensure that all items and services on this site are displayed correctly
specification names, photos and prices. However, we cannot guarantee that they are all
the information and photos of the items on this site are completely correct.
The goods have properties required for regular use in accordance with their purpose and
declaration.

By confirming the purchase order, you have entered into a contract with Studio Pro Styler for the purchase of certain goods and
undertake to pay the same in the way you chose when creating the order.
The contracting party with whom you concluded the contract is:

STUDIO PRO STYLER SHOP, BELGRADE (CUKARICA)
Rajka Od Rasine 9, 11030 Belgrade
Identity number: 65234530
GDP: 111166237
Tel: 381 61 1661611
Email:  [email protected]

By entering into this contractual relationship, you realize all consumer rights provided by the Law on
consumer protection, which includes the right to an out-of-court settlement of a possible dispute
contract on the purchase of goods.

The prices of the items including VAT are indicated with each item, and you can see them during creation
purchase order, as well as at the end where you have an overview of all ordered items, quantities and prices.
The delivery price is from 350 dinars, depending on the weight of the order and additional delivery costs.
and by creating the purchase order, you agree to pay the shipping costs.

Studio Pro Styler reserves the right to change prices without notice. Checking and updating status
inventory is carried out several times during the day. We try to be as accurate as possible in describing everyone
products, but we do not guarantee that all descriptions are complete and error-free. Studio Pro Styler has the right to
cancels the purchase order by sending an email notification to the consumer if an error has occurred
setting the price on the site.

 

Right to withdraw

Dear customers,

We inform you that according to the Law on Consumer Protection (Official Gazette of the RS, No. 62/2014), a purchase through our sales website www.extension.rs is considered a distance sale.

The law for the case of distance sales establishes the right of the buyer, who is considered a consumer (a natural person who buys a product to satisfy his individual needs, and not to perform professional activities), to withdraw from the contract within 14 days from the day the product was handed over to him . When canceling, the customer may or may not state the reasons for canceling.

The form/Declaration of withdrawal from the contract produces legal effect from the day it is sent to the trader.

In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The price is returned to the customer upon receipt of the product, and after it is determined that the product is undamaged and correct.

The buyer is obliged to return the product without delay, and no later than within 14 days from the day he sent the cancellation form. After the expiration of 14 days from the day he sent the cancellation, the product can no longer be returned.
When returning goods, it is mandatory to return them in correct and unused condition and in the original, undamaged packaging, and the original invoice must be attached.

Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is responsible for malfunctioning or damage to the product that is the result of inadequate handling of the product, i.e. the buyer is solely responsible for the reduced value of the product that occurs as a result of handling the goods in a way that is not adequate, that is, exceeds what is necessary to establish its nature, characteristics and functionality. If it is determined that the product is defective or damaged due to the buyer's fault, the price refund will be refused and the product will be returned to him at his expense.

The merchant is obliged to return to the consumer without delay the amount paid by the consumer based on the contract, and no later than within 14 days from the day of receipt of the declaration of withdrawal, and after receipt of the product. The costs of returning goods and money are borne by the buyer, except in cases where the buyer receives a defective or wrong item. Refunds are made exclusively to the current account.

You can download the contract withdrawal form HERE.

Delivery and payment

The offer and prices on our website are updated on a daily basis. All prices are expressed in dinars with VAT included. The seller reserves the right to change prices, unless otherwise stated (in the case of promotions and special discounts). The prices are valid at the time of creation of the order and have effect and validity for the following period as well. The listed prices are valid only for purchases in the online store and may differ from the prices in the Seller's retail stores.

The working hours of the customer service are from 9 a.m. to 17 p.m. every working day. Products ordered through the Studio Pro Styler webshop are shipped within 24 hours of receiving the order. Delivery time is up to 3 working days if the order is received on working days. If the order is received during the weekend, or during non-working days, the delivery will be started and the order will be sent on the first working day. In the event that due to high interest and demand for the item in your basket, the desired item cannot be delivered due to limited stock, you will be notified by email within 24 hours.

If you placed your order on a working day by 14 p.m., it will be sent to you that day, you can expect delivery the next day between 7 a.m. and 16 p.m. For shipments sent on Friday, delivery is made on Monday. If you placed your order on Friday after 14 p.m., we will send it to you on Monday. Shipments are delivered by the Bex courier service. The cost of delivery is 350 dinars, depending on the weight of the order and additional delivery costs. Goods are delivered exclusively on the territory of the Republic of Serbia, except for the territory of AP Kosovo and Metohija.

When your order is packed and delivered to the courier service, you will receive an email notification that the shipment has been sent. The courier service delivers the parcel to the specified address the day after collection, in the period from 7 a.m. to 16 p.m. On the day of delivery, you will receive SMS notifications and a courier from the courier service will contact you.

The courier will try twice to deliver the package. If the first delivery attempt is not successful, the courier will call you on the phone number you left when ordering and arrange a new delivery date with you. If even then the delivery is not successful, the shipment will be returned to Studio Pro Styler and we will contact you in order to establish the reason for the return and arrange a resend.

When picking up the shipment, you need to visually inspect the package to make sure there are no visible damages. If you notice that the transport box is significantly damaged and you suspect that the product is damaged, refuse to accept the shipment and notify us immediately. If the shipment is apparently undamaged, feel free to collect the shipment and sign the courier's address book.

You can pay for your order by cash on delivery, money order or payment card.

Cash on delivery means payment in cash when picking up the shipment.

Payment by money order implies that after confirming the order, you pay the amount from your order together with the cost of delivery. You make the payment by filling out the payment form at the post office or bank, or through your e-banking account. All payment details will be automatically sent to your email. After we register your payment, the order is processed.

If you have a Visa, MasterCard or Maestro payment card, you can pay for your order online. After filling out the order form, you will be automatically redirected to the Banca Intesa website where you can enter your payment card data. If everything is fine with the transaction, you will be returned to our site with a notification that the payment was successfully made. If there was a problem with the transaction, you will be returned to the site with a notification of failed payment, after which you can try again or choose another payment method. All data is protected and visible only to the Banca Intesa card processor.

 

Complaint

The product you are advertising must be clean, packed in a box, and the advertising error must be marked. A dirty product will not be handled. Studio Pro Styler assumes no responsibility for physically damaged products or products that are damaged by misuse. Be sure that we will accept all justified complaints and, depending on your requirements, refund, replace or repair the product. Complaints as well as detailed information on the rights and obligations of the buyer or seller can be requested by phone or by sending a complaint form to the email address [email protected]. You can download the complaint form HERE.

In the case of returning goods and refunding funds to a customer who previously paid with one of the payment cards, in part or in full, and regardless of the reason for the return, Studio Pro Styler is obliged to make the refund exclusively via VISA, EC/MC and Maestro payment methods, which means that at the seller's request, the bank will refund the funds to the cardholder's account.

When picking up the shipment, you need to visually inspect the package to make sure there are no visible damages. If you notice that the transport box is significantly damaged and you suspect that the product is damaged, refuse to accept the shipment and notify us immediately. If the shipment is apparently undamaged, feel free to collect the shipment and sign the courier's address book.

If you are not satisfied with the purchased product, you have the right to exchange it with the attached invoice. If you purchased the item through the Internet store, you can exchange the same item exclusively through the Internet store within 15 days from the day of receipt of the item.

If you want to exchange an item you bought via the online store, please send the code, color and size of the product for which you want to exchange to e-mail [email protected] or call us at phone number +381 61 1661611 where you will receive a reply with detailed instructions on the replacement procedure.

The ordered item cannot be exchanged if it has been worn, damaged in any way or does not have a hanging tag.

If, after receiving the item, you have determined that it is not the right size, you have the right to exchange it with the attached invoice. You can exchange the item 15 days after receiving the item. In the case of exchange of goods, the buyer bears the costs of transporting the disputed item to the warehouse, as well as the re-transportation of the replaced item from the warehouse to the address.

Refunds

Rulebook on the procedure and method of resolving complaints

Member of 1.
With this rulebook, the Merchant regulates the manner, conditions and procedure for resolving consumer complaints (complaints) due to defects in the purchased product through the website. www.extension.rs and the Merchant's powers, obligations and responsibilities regarding exercising the consumer's right to object.

Member of 2.
A customer, in the sense of this rulebook, is any citizen who buys products for personal needs or the needs of others online on the extension.rs website.

Member of 3.
The customer has the right to complain about the purchased product due to defects that have arisen within six months from the date of purchase. Upon expiry of the term referred to in paragraph 1 of this article, the buyer loses the right to file a complaint.

Member of 4.
The complaint request can be submitted by mail to the following address Studio Pro Styler, Rajka from Rasina 9, 11030 Belgrade, or by email [email protected]. When submitting a complaint request, the customer is obliged to: 

- in the complaint request, to state the reasons for the complaint and the desired way of solving it.

- a product that advertises to be returned in its original packaging. - submit the bill.

Member of 5.
The customer has no right to object if: .

- missed the deadline for filing a complaint established in Article 3 of this rulebook; .

- a defect in the purchased product caused by his fault or the fault of others; .

- bought a product on sale; . - bought a defective product at a reduced price; .

- changed the decision on the choice of article.

Member of 6.
The basis of the request for a complaint is determined by an authorized employee, who informs the Customer within 8 working days from the date of receipt of the complaint.

Member of 7.
In the case of a well-founded complaint and its acceptance by the Merchant, the Customer has the right of his own choice to: .

- replacement of the purchased product with a defect for a new correct product; .

- return of the amount of the price paid according to the attached invoice; .

- elimination of a defect in the product.

Member of 8.
In the case of returning goods and refunding funds to a buyer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, Studio Pro Styler is obliged to make the refund through a commercial bank, which means that the bank will, at the request of the seller, make a refund to the account of the cardholder.

Member of 9.
This Rulebook enters into force on the day of its adoption.